Exchange, Return & Refund Policy

Last updated: 25 July 2024

1. The company is pleased to accept exchanges or returns within 7 business days counting from the date the courier company delivers to the customer's address. After that period, the company reserves the right not to accept exchanges or returns in any case.
2. Customers may request an exchange or return by shipping the product back to the company, provided that the product the customer wishes to exchange/return is in complete condition, unused, and not yet washed. The condition of the product must not have changed in any way; the price tag, brand tag, and manuals must remain, and it must be packed in the product's packaging in the same condition as the company delivered it to the customer, together with proof of purchase.
Customers may exchange/return products in the following cases
 2.1 The company delivered the wrong model, wrong colour, or wrong size to the customer, as referenced against the purchase order.
 2.2 The company delivered a product that differs from, or bears no resemblance to, the product image shown on the product details page.
 2.3 The company delivered a product that was damaged, defective, or unusable from the time it was received by the customer.
The customer must submit evidence of the received product as photographs and a video taken while opening the product, and show the defective product to the company through the channel from which the order was placed.
The company reserves the right to consider and inspect the condition of the product returned by the customer before delivering a new product to the customer.
The company reserves the right not to accept returns in cases such as: the customer changes their mind while the product has no problem, the customer wishes to exchange for a different model, or the customer ordered the wrong model.
 If the customer wishes to exchange a product that does not fall within the return conditions, there is a return shipping service fee of 50 baht (weight not exceeding 1 kilogram).
The company reserves the right to accept exchanges only under the policy and conditions specified by the company.

Note
1. Please verify the accuracy of the policies and conditions before every purchase, because the warranty for each product may differ; therefore, the customer must review the warranty policy of the product they wish to order before making the purchase.
2. If the product is damaged, defective, or cannot be used from the time it is received, please notify our staff immediately upon discovery via Tel. or Line, from 08:30 a.m. – 5:00 p.m. every day, except Sundays and public holidays.

Conditions of the 7-Day Exchange Warranty
1. The 7-day exchange warranty begins on the day the customer receives the product, counted as day 1, without reference to the time of day, for example:
 Customer 1 receives the product on day 1 at 11:00 a.m.
 Customer 2 receives the product on day 1 at 6:00 p.m.
 The exchange warranty period for both customers begins on day 1 and ends on day 7 at the same time.
2 The product is covered by the new-product exchange warranty within 7 days only in cases where the defect arises from a manufacturing error.
 Note
 – For exchanges, the company reserves the right to exchange only the damaged product itself; if accessories are damaged, the company reserves the right to have them sent for repair.
 – Proof of purchase — a receipt/tax invoice — is required as evidence for the exchange request, and the product must be returned in its entire box with all accessories complete for the exchange.
 – The defective product must exhibit a condition that falls within the warranty conditions and be in the specified condition.
3. For products with ambiguous or unclear defects, and/or that do not exhibit symptoms during the initial inspection, the company reserves the right to make a determination solely under the company's own conditions.
4. The processing time from the product inspection step until the product is exchanged or repaired takes approximately 15 – 30 business days.

Refund Policy
 The company will refund the product payment to the customer in cases where the company is unable to deliver the product as ordered by the customer. The refund period is detailed as follows:
1. If the customer paid in full, the full amount will be transferred back to the account from which the customer paid, within 7 days after the refund is agreed.
2. If the customer paid a partial deposit, the amount the customer paid will be refunded, within 7 days after the refund is agreed.